Reduce time-consuming manual
work while you increase Annual
Wellness Visit and Remote Patient Monitoring revenues.

When reflecting upon the impactful members of a patient’s healthcare team, much consideration is given to the patient’s nurses, primary care physician and specialists.

More than 50 percent of physicians experience burnout, which can lead to increased depression and higher rates of suicide; poor patient outcomes; and increases in medical errors. One suggested path toward reducing the rate of burnout has been to examine how teamwork can improve satisfaction on primary care teams.

Pharmacists conducting Medicare annual wellness visits in medical practices frequently uncover problems with patients’ medications while generating a profit for the practice, according to a study from the University of North Carolina at Chapel Hill.

Researchers at the UNC Eshelman School of Pharmacy looked at what happens when pharmacists are tasked with conducting annual Medicare wellness visits in a medical practice. During the patients’ first visit, the pharmacists spotted at least one medication-related problem in more in than 90 percent of patients, the majority of which were able to be resolved by the pharmacist. During six- and twelve-month follow-up visits, they uncovered medication issues for all patients.

“Pharmacists performing annual wellness visits have a prime opportunity to provide comprehensive medication management, a much-needed service for older adults,” said Tasha Woodall, Pharm.D., lead author of the study and an assistant professor of clinical education at the School. “For every patient the pharmacist saw, there was something that could be done to make their medications work better for them.”

CMM ensures each patient’s medications are individually assessed to determine that each one is appropriate for the patient, effective for the medical condition, safe given the patient’s other conditions and medications and able to be taken by the patient as intended.

Wellness visits were created in 2011 as part of the Affordable Care Act. Medicare Part B covers an annual visit to the doctor for the purpose of developing or updating a personalized plan to prevent disease and disability. Pharmacists can conduct these visits under a physician’s supervision and be reimbursed by Medicare at the same rate. The visit includes activities such as administering a health survey, conducting a complete medication review and taking measurements of weight, blood pressure, and cognitive function.

The reimbursement received from Medicare for these visits exceeded the cost of delivering the care by more than 38 percent, the researchers found. Pharmacists lack what is known as “provider status” with Medicare and are not usually able to be reimbursed for services provided directly to patients. However, the annual wellness visit presents a special opportunity to improve pharmacists’ revenue generating potential.

“Having pharmacists conduct annual wellness visits is a win-win for patients and the medical practice,” said Suzanne Landis, M.D., M.P.H., a co-author of the paper and a recently retired MAHEC physician. “It results in a positive return on investment for primary-care practices and frees up physicians to focus on patients’ chronic and acute illnesses.”

Fifty-three patients at Mountain AHEC participated in the study. Their average age was 82, and each had three or more chronic medical conditions and were taking from three to 27 medications with 12 being the median number of meds taken. Thirty-nine were women. The pharmacists saw the participants in March, April and May of 2013. The study was published in the American Journal of Health-System Pharmacy.

Researchers found a total of 278 medication-related problems among the study participants. For nearly 33 percent of patients, the drug they were on was not the right one for their condition. More than 25 percent of patients weren’t being monitored as required for the medication they were taking. Nearly 17 percent weren’t receiving enough treatment for their condition, and almost 16 percent weren’t getting the right amount of medicine or not getting it at the right time.

In a 2014 study, UNC researchers examined the feasibility of using wellness visits as a way for physicians to pay for adding a pharmacist to a medical practice. They calculated that 1,070 wellness visits a year—or approximately six visits per day — are needed to cover a $120,000 pharmacist’s salary and would require about 40 percent of a pharmacist’s time to complete. The approach works best in larger medical practices, they found, which are more likely to have the needed volume of patients.

MAHEC started a pilot program in 2012 where a pharmacist took over the wellness visits for three physicians. Patients received information about the scope and purpose of the visits before coming in, which helped keep the visits focused and on schedule. Today, all wellness visits at MAHEC are conducted by pharmacists.

Differences of opinion remain surrounding the future of healthcare in this country. Recent action and inaction by Congress has contributed greatly to the question of how health care will be delivered and paid for by the American people.

The unique purpose of the pharmacist is to optimize health outcomes by ensuring safe and effective use of medications. Although pharmacists are an accessible health care professional, they are also considered an under-utilized member of the health care team.

Pressures such as increased competition and inadequate prescription reimbursements from pharmacy benefit managers (PBMs) are causing independent community pharmacies to look for other ways to increase margins and provide added value to patients.

As health care evolves and the role of the pharmacist expands, establishing good relationships with your local physicians is more important than ever.